3/18/2024 0 Comments Taptap send headquartersSome delays apply for the funds to be visible on your account or for the initial transaction to disappear from your bank statement. If the status of your transfer says "cancelled", "failed" or "refunded", rest assured that we have sent the funds back to your bank. Having explained this - in all the above cases - whenever there is an authorisation of the funds from a bank/card issuer, the funds which are temporarily held will be released by the latter to the original payment method in 3-5 business days or 10 business days (US/CAN only) We invite you to follow the instructions on the app to be able to complete the process Your transfer might also fail due to the failure to provide and upload a document and selfie to verify your identity.If it is a bank transfer - the recipient's details might be inaccurate or incomplete Please make sure they check their balance and wallet maximum limit – they may be able to increase their limit by visiting a mobile money agent or contacting the Mobile provider. The recipient's mobile money wallet may be full or unable to hold the entire amount that was being sent.Your transfer might fail due to a technical issue on our partner's end.These are the common reasons for transfer failures: When a transfer fails - you will see a notification on the app and there will also be further information once you click on the transfer which will outline the reasons for the failure. Your transfer has failed due to a technical issue/recipient's wallet issue/verification issue: Make sure that notifications from your bank’s app are enabled on your mobile phone.Download your bank's app, and check that you’re signed into your online banking account.Make sure your contact details, such as email and mobile number, are up to date with your bank.To avoid 3DS issues, you should do the following: The transaction was not authorised so no funds have been blocked. For more information, you can contact your bank or card issuer. In order to complete an online purchase, the cardholder might be asked to verify their identity by entering a unique password, an SMS code, or a temporary PIN. Your transfer could not go through the 3ds process To know the specific reason, please do contact your card issuer/ bank. There are numerous reasons why a transaction would not go through or would fail.Ī transaction might not be authorised by your bank depending on many reasons: insufficient funds, limits of card usage reached, blocked or inactive card. In Progress : Your transfer is in progress and we are working on completing it - if further information is needed - we will inform you.ĭelivered: Your recipient has now received the fundsįailed: Your transfer could not be processed and the funds will be released to your bank account 3 to 5 days after the transfer failed Please check the home screen of the app to see the current status of your transfer: Kindly remember that we cannot cancel a pending transfer. You will receive a notification directly on our application and the status of your transfer will also be updated as soon as the situation changes.Īs soon as the transfer is processed, it is automatically updated in the app. We understand that you want to be notified as soon as your transfer is completed. Rest assured that we are aware and are doing all we can to update your transfer promptly. We do our best to process your transfer as quickly as possible in the case of a technical or operational issue from our partners. We are sorry to hear about this, we know how important it is for you and your loved ones for your transfer to be completed on time.
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